Returns / Insurance / Order Changes / Forwarding - INTL

We will no longer ship any items in a plain envelope.  Please do not ask us to ship any packages in a non-padded envelope. 

1. International Returns

i. Batteries can only be returned if postmarked with valid tracking within 14 days after arrival only if defective. If defective, we will provide a way for them to be returned.

No returns on incorrect battery orders; once the batteries are delivered, they are yours.  Please ensure that the batteries are correct for your application before purchasing!  

ii. Anything else can be returned within 30 days after the date of delivery whether defective, or for any other reason, as long as items are still in “like new” condition.  All returned items must include all original packaging and materials.

If defective, buyer will be provided with a shipping label for return shipping, and will be refunded for the full purchase price, including shipping, or the buyer will be given a refund.  

If non-defective, the item must be returned within the 30 day period after date of delivery.  Buyer pays for return shipping, and will only be refunded for the item's purchase price (cost of item, minus shipping).

A refund will be given only after items are inspected for damage and missing pieces. 

To schedule a return, please contact us.

2. Shipping Insurance (INTERNATIONAL)

By default shipping insurance is as follows:

Once the order has been shipped to the buyer's specified address, buyer bares the risk of loss, unless shipping insurance has been purchased. 

3. Order Changes or Additions

In order to provide fast, accurate, and efficient service to you, we will not change to or add items onto your existing order.  

i. Changes

If you need to change your order, please notify us and we will cancel your existing order.  You can then place a new order.  This will move you to the back of the order queue.  

ii. Additions

If you need to add items to your order, please place another order and place the following text into your checkout comments***

"Please combine this order with order #xxxx."  

We will refund you for the difference in shipping cost when your order(s) ship, unless your order has already been packaged or shipped.  In that case, we will not refund you the shipping difference.  

iii. Order Comments / Coupons

Any checkout comments requesting a change or service that is not listed on the website for the specific product you are ordering or was not discussed and approved prior to the order being placed will be disregarded.  Do not ask us to make changes without prior approval!

We will not apply any coupons to your order after the fact.  If there is a coupon you would like to use, please apply it yourself in the shopping cart.

4. Freight Forwarding Policy

If your order is shipped through a freight forwarding company, or is otherwise shipped to a person or entity other than the final recipient, seller shall not be responsible for any of the following:  i. Damage to the items during shipment; ii. Lost shipments; iii. Delayed shipments; iv. Rejected shipments.  There will be no refunds given if a freight forwarder is used.  

5. Import Duty / Tax Policy

All customers are liable for any import duties, fees, taxes, or similar processing or import fees imposed by their local government or shipping agencies.  MTN Electronics will not be liable for the payment of any of these fees.  Please research any import requirements before placing your order. 

© Mountain Electronics LLC International Store